Returns policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be in original packaging
  • Product must be unused
  • Product must have original gold ties and not be opened
  • Tags must be kept on the product
  • Original MILLIONHAIR Box should also be returned to qualify for a refund
  • Product must not be damaged
  • Hair must not be tampered with or coloured
  • Void seal must be in tact and unopened

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to:

Millionhair Returns Department

Please email info@millionhairextensions.com for returns address.

Please make sure "Millionhair Returns Department" is the recorded reciever. Also insure you contact us before you send & when sending please issue us with a tracking number.


You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

We recommend using a tracked service to insure we receive the items back.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

Delivery charges are only refundable where goods are faulty and a refund is made.

Further Information

Refunds can take up to 14 days to process back to you, we aim to refund as soon as we receive the item back & inspect it.

Items in which used a coupon code or special offer will be refunded at the sale price bought for.

Contacting us

If you have any questions about this Policy, please email info@millionhairextensions.com

This document was last updated on Nov 16th, 2019